RECOMMENDATION TO COUNCIL
Staff recommends that the City Council adopt a resolution to authorize the City Manager to execute a professional services agreement with Yactraq, Inc. for audio automatic redaction services. Staff also requests authority for the City Manager or his designee to execute five (5) additional one (1) year renewals without further City Council approval, provided that the applicable budget is approved by the City Council each year, or until City staff determines that continuing with the same vendor is not in the City’s best interest at which time an RFP will be issued to select another vendor.
Staff additionally requests that the City Council adopt an ordinance to approve a budget adjustment totaling $70,000.
| BACKGROUND
A Request for Proposal (RFP) was issued on April 5, 2023, RFP 12-029 Audio Automatic Redaction. In May 2023, a single proposer responded to the RFP. Based on a review of the proposal, experience, customer service, tools and price, Yactraq, Inc. was selected as the vendor of choice. Yactraq, Inc. has a deep understanding of call recording and transcription strategies while maintaining a high level of customer service.
An increase in expense is expected with this new agreement. Staff has prepared a budget adjustment with expenses totaling $70,000 from the Electric Fund ($35,000), Water Operations Fund ($11,667), Wastewater Operations Fund ($11,666) and Waste Services Operations Fund ($11,667).
| FISCAL IMPACT
The recommended budget adjustment increases appropriations by $70,000 in the Electric Fund ($35,000), Water Operations Fund ($11,666.67), Wastewater Operations Fund ($11,666.67) and Waste Services Operations Fund ($11,666.66). Subsequent years will be included in the annual adopted Customer Care budget in the utility funds. There is no impact to the General Fund.
|
ENVIRONMENTAL REVIEW
The California Environmental Quality Act (CEQA) does not apply to activities that will not result in a direct or reasonably foreseeable indirect physical change in the environment, or is otherwise not considered a project as defined by CEQA Statute §21065 and CEQA State Guidelines §15060(c)(3) and §15378. Approval of a professional services agreement and budget adjustment meets the above criteria and are not subject to CEQA. No additional environmental review is required.
|
CITY COUNCIL STRATEGIC PLAN/OVERARCHING GOALS
Goal E - Deliver exceptional city services
Goal F - Invest in well-planned infrastructure and growth
| Respectfully Submitted,
Andrea Blomquist, Utility Billing Operations Manager
Daniel Beans, Electric Utility Director | | | 
_____________________________
Dominick Casey, City Manager
|
|