BACKGROUND
In 2017, a Request for Proposals (RFP) was issued for the Utility Rebate Tracking, Electronic Workflow and Reporting System and crmOrbit Inc. was selected. The RFP provided for a three-year contract with two optional renewal years subject to City Council approval.
Roseville Electric Utility and Environmental Utilities utilize the crmOrbit Inc. hosted rebate software system to process rebates for various customer programs. The energyOrbit rebate system is customized for energy efficiency and water conservation rebate tracking, payment and reporting. This software enables efficient, paperless processing and timely payment of customer rebates. It also serves as a warehouse for various customer program information in Roseville.
Per State law, Roseville Electric Utility is required to track and report on the use of public benefits funding for energy efficiency and low income programs and spending of funds received from the State of California for electric vehicles and chargers. Environmental Utilities is required to track the results of water conservation efforts. Both Roseville Electric Utility and Environmental Utilities use the crmOrbit Inc. system to fulfill these state obligations.
The existing agreement with crmOrbit Inc. will expire on June 30, 2021 and staff is recommending the option for renewal.